MBS deploys responsible gaming ambassadors

As the Casino Regulatory Authority of Singapore fines the gaming concessionaires for breaching the most recently enacted responsible gambling policies – including for allowing patrons to spend more than 24 hours on the gaming premises – Marina Bay Sands is now deploying its own responsible gaming program. Developed in conjunction with the University of Nevada Las Vegas, the program has already trained a crew of 150 on how to interact with patrons who may need assistance with problem gambling issues, or display related signs of distress. Any time a patron expresses a potential gambling problem, staff will direct them to a nearby ambassador for assistance and additional options.